Policies & FAQs
Renew Mind, Body, Spirit
Our locally developed treatments have been featured in American Spa Magazine, Day Spa Magazine, and Pulse Magazine. These treatments are available to you at any of our three beautiful locations along the Wasatch Front.
To hold a reservation, you must provide a valid credit card. This applies even if you intend to pay with a gift certificate. We will not charge your card unless you miss your appointment per our cancellation policy.
Life can be busy and full of the unexpected, so if you must cancel your treatment, out of courtesy to our guests & staff, we require 24 hours notice to cancel or reschedule any scheduled treatment and 48 hours for packages and group functions. A 50% cancellation fee will be applied to the credit card or gift certificate used to secure the appointment in the absence of adequate notice. A no-show will be charged 100% of the service cost.
For your safety, we do not perform any Bath or Body Rituals that use extra heat or steam on expectant mothers.
- In order to ensure a safe, relaxing environment for all of our guests, we ask that our clients abide by the following policies:
For the safety and comfort of our guests and staff, children under the age of 10 are not permitted to accompany an adult during service or to the meditation room and must be accompanied with another adult while in our reception area.
- Anyone under the age of 18 receiving services must have a parent or guardian sign a Parental Consent Form prior to receiving services.
- All guests must keep all conversations to a whisper, as not to disrupt our other clients.
Gratuities average between 18 and 22% of the treatment price, but we always respect your tipping decisions.
Return and Refund Policy
- Services: We want you to love your service. If you are not completely satisfied with your service, please contact our Spa Directors to discuss your experience.
- Products: Retail products must be returned for in-store credit only within 90-days of purchase and no more than ¼ of the product has been used.
- Gift Certificates: Gift certificates are non-refundable. You are welcome to use them at any of our locations and they never expire.
We accept cash, Visa, MasterCard, American Express and Sego Lily Gift Cards.
We DO NOT accept Discover, checks or Spa Finder Gift Cards.
To save time and make the most of your visit, we encourage you to fill out intake forms before you arrive. Please print and fill out the form(s) that apply to your service(s) and bring them to the front desk staff upon arrival.
Please arrive 15 – 20 minutes before your appointment. This will provide enough time to fill out any needed paperwork and change into a robe and slippers provided prior to your treatment. Arriving late cheats you out of valuable treatment time. If you arrive late, your treatment will still end on time in consideration of the next client.
We want to create an atmosphere that allows all our guests to escape from the world outside. In consideration of others, please refrain from talking on your cell phone inside the spa. All cell phones must be in silent mode or turned off and placed in the provided locker.
We cannot be responsible for any valuables brought into the spa, even those left in our lockers. We recommend that you keep your valuables with you at all times or leave them at home.
Medical Conditions and Allergies
When scheduling your treatment, please let us know if you have any physical ailments, medical conditions, or allergies. Our practitioners should also be notified if you are pregnant, have high blood pressure, a heart condition, or any other medical condition. Our staff will personalize your treatment to meet any special needs or accommodations you may require. We cannot work on clients with open wounds, abrasions, or other skin conditions. If you have any questions about a spa treatment and your health, please consult a doctor.
Spa Frequently Asked Questions
What do I wear?
Dress for your comfort, upon arrival you will receive a luxurious robe and sandals for your use while relaxing in our meditation room prior to your treatment. Our Service Providers are well trained in draping techniques to ensure your comfort and modesty during treatments.
If I’m late, what happens? Do you cancel my appointment?
Arriving late cuts down on your valuable treatment time. If you arrive late, your treatment will still end on time in consideration of the next client. For waxing treatments (other than an eyebrow wax/tweeze), we are usually able to accommodate an arrival of up to five minutes late, and will complete the service as much as possible with the allotted time that is left. For all other services, for arrivals up to 15 minutes after the appointment start time, the service will be accommodated as much as possible with the time that is left. We will always accommodate as much of the appointment time as your late arrival allows.
I’m curious about getting a peel
Peels can have a transformative effect on your skin, but need the right preparation. If you are interested in receiving a peel, please call to set up a complimentary skin analysis/consultation with one of our licensed skin care professionals prior to reserving a time for your peel. This analysis will ensure whether or not you are a candidate for the peel process. **Advanced peels must be booked at least 2 weeks after any facial or waxing treatment.
Do you offer any discounts?
We offer 15% off services to all active duty Military personnel and spouses – just be sure to show us your ID.
If an individual client books three services, then be sure to mention when booking that you’d like to receive 10% off each service. For four services you are eligible to receive 15% off. Enrichments/Upgrades do not ‘count’ as services for this offer. See Sego Lily Retreats tab.
*Sego Lily Spa does not offer any “double discounts” but we’re always happy to honor the greater discount for your given situation. For example, if you are military and doing just 3 services, we will honor the 15% for military but we will not combine the 15% military with the 10% off for three services.
What treatment would you recommend for first time spa-goers?
The Body Butter Drench is a wonderful introduction to spa treatments!
What are your most popular treatments?
The Classic Massage or the Organic Facial.
Do many men come in for spa treatments?
Absolutely! Many of our most regular customers happen to be men. May we recommend the Gentleman’s Facial, Deep Pressure Massage, or the Soothing Soak.
Will my insurance company pay for spa treatments?
Some insurance companies do cover spa treatments for some types of injuries. We ask that you check with your insurance company prior to your service to find out if you qualify since payment will be required at the time of your service.
I recently had an injury or surgery, does that have any influence on what service I should choose?
Please make us aware of any injuries, surgeries and other medical conditions. Many of the services can still be performed but may need to be tailored for your specific situation.
Do you accept Spa Finder Gift Certificates?
No, we do not.